Submit a request – City of Saint Paul

Please choose your issue or inquiry area below

Your email address

First and Last Name

Person completing this form

Phone Number (no dashes)

Phone number where we can contact you. We may reach out to you to get additional information. Please add a 1 in front of your phone number and do not include dashes or parentheses, format example: 16515551234

Latitude/Longitude(optional)

Location: Enter address of your inquiry in the map (upper right) search bar and click point to populate address box

Search or place a pin on the precise location for your issue, inquiry or service.

Do you need an interpreter?(optional)

Please select which language you need an interpreter for(optional)

What other language do you need an interpreter for?

Is this request about recycling, garbage, or both?(optional)

Please select the reason you are contacting us

If the issue you are contacting us about is not listed below, select the closest related category and describe the issue the next question

Please select the reason you are contacting us

If the issue you are contacting us about is not listed below, select the closest related category

Is this property currently for sale?

Garbage Service Provider

Please select your garbage service provider. You can look up your hauler by visiting www.stpaul.gov/collectionmap

Mailing address for property owner or management company

If different than address for which Service Hold is requested

Length of service hold(optional)

The Citywide Garbage program has two options for temporarily stopping garbage service: Temporary Service Hold and an Unoccupied Dwelling Unit Registration. Service holds may not be used to avoid paying for service if a residence is occupied. For additional info please visit: https://www.stpaul.gov/departments/public-works/residential-garbage/garbage-service-holds.

Disposition of unoccupied dwelling

(please check one)

Start Date for Temporary Service Hold

Must be submitted 2 weeks prior to start of Service Hold

End Date for Temporary Service Hold

A residential dwelling unit may only be placed onto a Service Hold up to two (2) occurrences per calendar year, and the total time service is on hold cannot exceed 26 weeks in the calendar year.

Start Date of Unoccupied Dwelling Service Hold

Unoccupied Dwelling Registrations are effective on the 1st of the month after the month they are received by the City of Saint Paul and are evaluated annually.

Anticipated End Date of Unoccupied Dwelling Service Hold

If there are no plans to have occupants at this time, you may leave this question blank to suspend service until the unit becomes occupied.

Number of unoccupied units at the residence

Please enter the number of units that are currently or planned to be unoccupied

I certify by submitting this application that the Service Hold being requested meets the stated requirements of a Service Hold, under penalty of the City of Saint Paul City Code of Ordinances.

Please review the Service Hold requirements at: https://www.stpaul.gov/departments/public-works/residential-garbage/garbage-service-holds

I certify by submitting this application that the residential dwelling unit is completely unoccupied

Under Saint Paul City Code of Ordinance Chapter 220, it is the responsibility of every owner of a residential dwelling of one (1) to four (4) units to utilize solid waste services for all occupied dwelling units (Sec. 220.04). By submitting this application, the property owner is certifying that the residential dwelling unit (RDU) is completely unoccupied, under penalty of the City of Saint Paul Code of Ordinances. Submission of this form is subject to verification by the City of Saint Paul at any time. If the RDU is determined to be occupied, the RDU will immediately resume receiving garbage services from the designated Hauler for the property and will be subject to the rates for garbage service specified in City Code of Ordinances Chapter 220.

Are you an apartment tenant or manager/owner?

Property Manager Name or Company(optional)

Property Name

Are you reporting apartment recycling issues or requesting free resources about apartment recycling?(optional)

Total Number of Buildings on Property (required)

Is this property a senior living facility? (required)

Do any residents at this property speak languages other than English?

Please list which languages are spoken other than English(optional)

Request Resources(optional)

Additional information can be found at https://stpaul.gov/apartmentrecycling/tenants

Do you need Recycling Handouts mailed to you?(optional)

If yes, please check the box. If no, skip this question and leave the box unchecked. Electronic copies are available for printing at: https://www.stpaul.gov/departments/public-works/recycling-and-waste-reduction/residential-recycling-program/apartment-recycling#free-resources

Request Recycling Handouts(optional)

Please select all resources that you are interested in

How many Recycling Handouts do you need?(optional)

Do you need Recycling Posters or Signs?(optional)

If yes, please check the box. If no, skip this question and leave the box unchecked. Electronic copies are available for printing at: https://www.stpaul.gov/departments/public-works/recycling-and-waste-reduction/residential-recycling-program/apartment-recycling#free-resources

Request Recycling Posters(optional)

Please select all resources that you are interested in

How many Recycling Posters do you need?(optional)

Do you need Recycling & Garbage Bin Labels?(optional)

If yes, please check the box. If no, skip this question and leave the box unchecked. This item includes various indoor/outdoor magnets and stickers. Additional information available at: https://www.stpaul.gov/departments/public-works/recycling-and-waste-reduction/residential-recycling-program/apartment-recycling#free-resources

Do you need Recycling and/or Trash Bin Labels (stickers/magnets)?(optional)

Please select all resources that you are interested in

How many Recycling or Trash Bin Labels (stickers/magnets) do you need?(optional)

Do you need other recycling resources such as Totes, Bags, On-site Assistance, or Presentations?(optional)

If yes, please check the box. If no, skip this question and leave the box unchecked. For additional information, please visit: https://www.stpaul.gov/departments/public-works/recycling-and-waste-reduction/residential-recycling-program/apartment-recycling#free-resources

Other Resources (Bags, Totes, Presentations, On-site Assistance)(optional)

Please select all resources that you are interested in

How many Reusable Bags or Totes do you need?(optional)

If you selected Bags or Totes in the previous question, please enter how many you need. If you did not select Bags or Totes, please leave this question blank.

Apartment Recycling Issues(optional)

Additional information can be found at https://stpaul.gov/apartmentrecycling/managers

Report Recycling Issues(optional)

Cart Request Type(optional)

Please select an option

Please select which part of the cart is damaged or broken

Please tell us which other part of the cart is damaged or broken(optional)

Please provide us with details about your cart issue(optional)

Is the cart issue with your recycling cart, garbage cart, or both?(optional)

Please select the bulky item to be collected

For additional information on bulky item collection, please visit https://www.stpaul.gov/departments/public-works/residential-garbage/bulky-item-collection

Description of Bulky Item(optional)

Requested Pick-Up Date for Bulky Item(optional)

Date of Incident

Please enter the date of the missed collection

Is the person requesting Walk-Up Service the property owner

Name of person requesting Walk-Up Service:

What is your relationship to the person requesting Walk-Up Service?

Walk-Up Service Address

Reason for Walk-Up Service Request

Proposed Walk-Up Service Location for your recycling and garbage carts on this property

Example: next to my garage, next to my house, etc. You will be notified if the proposed location is approved.

Is this request for permanent or temporary Walk-Up Service?

Start Date for Temporary Walk-Up Service

End Date for Temporary Walk-Up Service

Type of Walk-Up Service Requested

You will be notified if your request for walk-up service is approved

Resident agrees to pay the fee of $25 per month, per unit for walk-up service for a garbage cart that is located less than 100 feet from the alley or street collection point.

Check the box above to agree to $25 per month fee. There is no additional charge for recycling.

Resident agrees to pay the fee of $50 per month, per unit for walk-up service for a garbage cart that is located more than 100 feet from the alley or street collection point.

Check the box above to agree to $50 per month fee. There is no additional charge for recycling.

I certify by submitting this application that no one living at the property address listed above is physically able to get the garbage cart to the designated collection location.

Please enter details for City Staff (required)

Is this a repeat report to the City regarding this issue? (optional)

Who have you spoken with?(optional)

Attachments(optional)

Add file or drop files here